Future Fit # 16: On becoming an adaptive leader: Mind the gap

TomorrowToday has promised to help you start the journey towards being future fit – to becoming an adaptive leader. Being merely a ‘good leader’ will not suffice when it comes to meeting the challenge of the future. You will need to be a great leader and a ‘great leader’ is someone who understanding and practices adaptive leadership. This is part of a ‘boot camp’ through which we help you begin the journey of becoming future fit; we help you in the process of becoming an adaptive leader. Each ‘session’ is designed around a thought-bullet (Head) and an action point (Hand) – something to think about and something to try out. We have promised to keep the ‘head’ part to under a minute and the practical part (hand)…well, that is up to you.

ladders into the skyFuture Fit # 16: Mind the gap


Gaps can either represent opportunities or threats. Identifying ‘a gap’ means you can either fill it or avoid it; failure to identify a gap might mean that you become a victim of that gap. Every company has gaps. Gaps between who we say we are (our values) and what we actually do (our behaviour); gaps between the theories of operational processes and efficiencies and what happens in reality; gaps between what we say about staff and how they are treated; gaps between our ideal of customer service and their experience. Gaps exist and it is the ability to recognise and close them that makes all the difference. Smart leaders know that the ability to identify gaps and close them (quickly) will help ensure that the organisation is able to adjust, adapt and respond to changing realities.

Select five people from throughout your company – five people who, given their positions will provide you with different perspectives of your company. You may even choose someone outside of your company – a trusted supplier or customer / client. Ask these people to identify a ‘gap’ that they see or experience in your company – in whatever area be that operational, marketing, personnel, etc… Naturally ask them for some details and then bring this to your team / the relevant team for further discussion, specifically what needs to be done to close that gap. Make this process a leadership / management habit.

Index of Adaptive Leader series
Click here to see the full list of the Future Fit ‘sessions’


  1. How to be a better leader – practical steps and exercises | TomorrowToday's New World of Work Blog - December 12, 2013

    […] Future Fit # 16: Mind the gap […]

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