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Concept of online shopping

Seamless Customer Experience: this is retail’s digital future

Tweet The digital world has disrupted our marketing worlds and changed the way business communicates with people. Social media has opened the door to two-way conversations with data giving us a better understanding of our market and mobile making our […]

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SMART-Customer-Experiences

Designing a SMART Customer Experience

The digital world has disrupted our marketing worlds and changed the way business communicates with its customer. Social media has opened the door to two-way conversations, data gives us a better understanding of our market and mobile makes our message more accessible to the general consumer. Over the past few years we have placed much [...]

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leading people

Four lessons in leading people as a young entrepreneur

Tweet Three years ago I started DigitLab, and with it I began leading people. I wanted to lead a team instead of manage them.  I believe that people are at their best when they are happy, challenged, inspired and a […]

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Using digital to delight your customers

Customer centricity in business the art of making the customer the centre of decisions and processes in your business. Steering away from a product focus which aims to produce and sell products, a customer centric business looks at the needs of customers and solves them. The product literally sells itself because it solves customers problems [...]

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Cyber Bullying: Are you ready for this?

Tweet Parents, do you know what 420, TDTM and GNOC mean in cyber speak? Whether you do or don’t, there’s a good chance your child does – 420 means marijuana, TDTM means Talk Dirty to Me, and GNOC means Get […]

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Top Trends in Social Media 2014

Top 7 Trends for Social Media in 2014

Tweet Going into 2014 I have spent some time looking into the predicted trends and have highlighted a few that I believe will take place in 2014. Image based content will increase This is a no-brainer but should be said. […]

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Raising Digital Citizens

Tweet Mike has spent most of his career trying to help businesses succeed in a digital world. He believes that the digital world is intimately woven into the fabric of society, and that people are digital citizens as well as […]

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Techonology that’s changing lices

Technology innovation that is changing lives

Technology is only as valuable as value that is perceived by its user. The technology that impacts the future are technologies that people adopt and use. These are the technologies to watch. There are many of these technologies on my list at the moment but I only have time/space to share two with you. 3D [...]

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Internet-of-Things

What does it take to succeed in a Digital World?

One of the biggest game changers in business (and life) this century has been the introduction of the internet. The internet created a world of connection, a world where its easier to connect and faster to connect. We’re connected to information and people which has lead to business moving quicker, consumers changing faster, messages spreading [...]

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Headhunting

Social Media and Recruitment – The connection economy shift

Finding a job has never been a simple process and finding the right person to join your company is like finding a needle in a haystack. Fortunately the rise of social media is making it easier for companies and candidates to court each other. Those candidates that use their online presence to ‘beef up’ their [...]

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Retail-and-Technology

Retail and Technology

There is a unique relationship between retail and technology. Retail chains have long been adopting technology as a means to track customers and gather valuable data. Some retailers have also leant on technology to provide more interesting window displays and shopping experiences. There is however a new element to this relationship, consumers and technology. Consumers [...]

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strategy

Generation Y – Driving the need for Mobile Maturity

Tweet In a recent study by PricewaterhouseCoopers (PwC), titled “PwC’s NextGen: A Global Generational Study”, they highlighted a number of learnings that organisations can take from the study. Among a number of useful and interesting insights, one of the key learnin gs […]

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