Business Skills

full steam aheadGrowing Your Business With The Right Talent With The Right Business Skills

In today’s competitive and complex workplace, learning and updating one’s business skills is imperative and it is this investment in your people will become your differentiator.

It is our belief that individuals who do not have self-understanding, awareness and esteem, will not be as effective at learning or applying business skills compared with the individuals who do have self-understanding, awareness and esteem.

Each of the following training modules can be delivered individually, or as part of  a bigger training solution. We invite you to speak to one of our business development managers who are skilled and experienced in working with you to design a training solution to meet your business requirements.

Self-Esteem, Assertiveness And Self-Confidence

We live and work in a world where change and chaos are a constant. Most people without high self-esteem usually react with crisis or complacency, instead of being able to respond with competency. Building self-esteem allows one to build competency in various skills needed for productivity. Companies often address issues like diversity, communication breakdowns and conflict resolution, and try to find ways to build teamwork, engagement and improve sales, for example. However, if we built people’s self-esteem, a lot of the above-mentioned things (which are manifestations of underlying esteem issues) would dissolve or get resolved more easily; and in the long-term craft sustainability as an esteemed organization emerged. Imagine working in a workplace where confident, articulate, self-reliant, solution-orientated, collaborative thinkers make up the majority of the workforce? This would facilitate the creation of a much more productive workplace. Only when we can become self-reliant (by building our self-esteem), ironically, can we truly learn to collaborate with others.

Time Management

How often do we hear people complain that there aren’t enough hours in the day or that they just do not have time? This course looks primarily at what our personal reasons are for that which might make planning and time management difficult. The course offers practical ideas for what skills are required to manage one’s time more effectively, based on what emerges for each delegate personally in terms of their subjective challenges. Using time effectively ultimately results in productive employees.

Conflict Resolution

The workplace is increasingly complex with greater pressure and competing demands, whether those come from time, management, diversity or consumer expectations, for example. Conflict often stems from human dynamics, however we often find that people rather ‘blame’ things that are not actually the root cause of the conflict. Understanding and empathizing with the way other people behave, requires both self-understanding and knowledge of how others think, feel and behave. This insightful course uses the Enneagram as a tool for understanding ourselves and others. It also provides practical tips for being able to listen more effectively and provide feedback to others in a way that is assertive yet empathetic to another’s position. Emotional intelligence and effective communication are integral to resolving conflict.

Connecting with Consumers 

In almost all industries business does not come to us the way it used to. Leaner systems, restructuring, new strategies, maintaining rigid policies and changing supply chain management aren’t necessarily going to provide your business with a competitive advantage. The investment you make in your people and how your people interact with consumers will be a differentiator. Consumers are seeking trust, experience, attentiveness, security, consistency, understanding and value, for which they are willing to pay.  If you and your organisation do not provide this for consumers, they will seek it from your competitors.  Your talent needs to learn to connect with one another and work collaboratively to connect with consumers.

Solution Selling Skills

This offering looks at a 7-step process, which helps sales and non-sales employees learn skills to establish consumer needs; establish consumer-buying cycles and provide a tailor-made solution to meet those key needs.

Networking Skills

Being able to connect with others, whether internally with colleagues or externally with consumers requires networking both on-line and face-to-face. This course unpacks some of the challenges with networking, how delegates can overcome those challenges, some ideas for how to network and what skills are required for effective networking.

Presentation Skills 

The world no longer cares what we know; the world cares what we do with what we know. Whether employees are delivering PowerPoint presentations to groups, or hosting intimate meetings, we are all required to convey information and we want to do that effectively, succinctly and articulately. Putting together memorable presentations is about good preparation, poise and confidence. Delegates will be given the tools necessary to prepare a ? presentation and insights into how to deliver a valuable and successful presentation. Delegates will work one-on-one with the facilitator to work on whatever they personally need to improve their skills like vocal tone (i.e. articulation, projection, resonance); controlling nerves (i.e. breathing, psychological preparedness); appropriate body language, preparing content; and use of visual aids.

 Personal and Team Development Using the Enneagram

The immediate goal (in learning the Enneagram) is to recognize the inner patterns that drive your outer behaviour. These patterns vary according to the type of person you are, and can be internally witnessed…

Helen Palmer, Global Expert on the Enneagram

The Enneagram is a classification system that organizes people into one of 9 major personality groups based on certain generalised diagnostic characteristics of their persona. But this system allows for so much more than just ‘personality typing’. Due to the fact that it illuminates our unconscious drivers, we believe it is the most profound tool in self-development and self-awareness, as well as being able to find empathy and understanding for others. It can also act as a map for self-awareness and therefore as a foil for learning all other business skills.

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