Constructive Communication

low angle view of a man holding a loudspeaker“The single biggest problem with communication is the illusion that it has taken place” George Bernard Shaw

Communicating effectively is a skill and needs to be learned and practiced. This stream provides very necessary insights and practical ideas on how to communicate effectively.

Each of the following training modules can be delivered individually, or as part of  a bigger training solution. We invite you to speak to one of our business development managers who are skilled and experienced in working with you to design a training solution to meet your business requirements.

Negotiation Skills 

Effective negotiating is a skill that can be learned and practiced. This hands-on course teaches participants how to prepare a negotiation, how to open a negotiation, how to handle a negotiation, and how to get to a point of close.

Presentation Skills 

The world no longer cares what we know; the world cares what we do with what we know and that doing is a skill. Whether employees are delivering PowerPoint presentations to groups, or hosting intimate meetings, they are all required to convey information and we want to do that effectively, succinctly and articulately. Putting together memorable presentations is about good preparation, poise and confidence. On the first day delegates will be given the tools necessary to prepare a ‘sticky’ presentation and insights into how to deliver a valuable and successful presentation. On the second day delegates will work one-on-one with the facilitator to work on whatever they personally need to improve their skills like vocal tone (i.e. articulation, projection, resonance); controlling nerves (i.e. breathing, psychological preparedness); appropriate body language, preparing content; and use of visual aids.

Assertive Communication

Being able to speak assertively is an essential skill needed in a highly competitive, diverse and changing workplace. Assertiveness is the ability to communicate what you want and need appropriately. It is integrally linked to self-esteem and self-awareness so these elements will come in to this training.

Connecting With Your Consumers

In almost all industries business does not come to us the way it used to. Leaner systems, restructuring, new strategies, maintaining rigid policies and changing supply chain management aren’t necessarily going to provide your business with a competitive advantage. The investment you make in your people and how your people interact with consumers will be a differentiator. Consumers are seeking trust, experience, attentiveness, security, consistency, understanding and value, for which they are willing to pay.  If you and your organisation do not provide this for consumers, they will seek it from your competitors.  This intervention explores how employees can embrace finding connections with consumers, using self-awareness and effective communication tools to do this.

Communicating Across Generations

Using Generation theory and the basic principles of the award-winning presentation ‘Mind The Gap’ this training emphasizes how to effectively communicate internally and externally with different generations. It explores types of communication like email, instant messaging and face to face communication as well as how to structure interactions based on your generation in relation to people from different generations

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