Mind the Gap

Understanding different generations

This multi-media, humour-filled presentation, or workshop, looks at why people younger and older than yourself see the world in such different ways, and how a generation gap influences attitudes and behaviours. You’ll discover how value systems are developed and how these influence the way we act and react to the world around us. By understanding the impact of different generations, inside and outside your organisation, you can improve customer relationships, and the productivity and interactions of your teams. Understand what shaped and formed Boomers, Gen Xers and Gen Y, and why younger and older people – staff, customers, family and friends – have such different expectations and approaches to life, leadership, work and relationships.

Generational theory is based on research into value systems and worldviews. Our value system is that part of us that decides what is right and wrong, good and bad, normal and weird. In other words, it governs our expectations, our attitudes and our behaviours. Our value systems are shaped in the first decade or so of our lives, and are formed through a complex interaction of factors, from religious and cultural factors to economic, social and political issues that were prevalent during our childhood.  Even the curriculum we were exposed to at school influences us.  Generational theory therefore looks at the era in which you were born, and shows you the impact this has on your worldview – even today!

The session itself includes a fun look back at the last century and the forces that shaped people older and younger than yourself. You’ll identify key forces that shaped different generations, and understand why they act and react as they do today.

We realize that these are generalisations, and we’re careful to show how you should use these insights in wise and useful ways.  We then apply generational theory to a variety of areas in the world of work.  These practical applications will be suitable for the audience and the event, and can be discussed in advance of the session.  Applications can includes how to attract, retain and engage employees; how to connect with valued customers and service clients across the generations; training people from different generations, and improved communications; strategies, products and services that will appeal to different generations; or any other topic that will be of benefit to your organisation.

The session will also show participants how to use generational theory as the basis for developing strategies to improve the effectiveness of multinational and multicultural teams, and the leaders who must lead and manage them.  As such it can be a very effective method of kick starting significant work on diversity and difference in your organisation.

Business Outcomes

  • Understand WHY younger and older generations think and act differently.
  • Know HOW to connect more appropriately to the underlying values that drive attitudes and behaviour of different generations.
  • BE more confident in their approach to younger and older staff and customers.
  • Have numerous practical ideas of WHAT to do to improve inter-generational connections.
  • Have the ability and resources to take generational understanding back to the office and empower staff and leaders to understand and apply these insights.
  • Improved effectiveness of multinational and multicultural teams, and the leaders who must lead and manage them.

TomorrowToday have presented Mind the Gap in over 40 countries globally.

Client Feedback

“TomorrowToday’s talks are always inspiring and thought-provoking; their topics are well-researched and the message, although serious, is delivered in a humorous and informal manner. The presentations are always extremely well received by our audiences and the talks have certainly had a favourable impact on the way in which we conduct business. In particular, Graeme’s presentation on ‘The New Generation’ has been a consistent favourite with our audiences.” – A. Swiegers, Chief Operating Officer, Deloitte

Download the Mind the Gap Overview

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