Tag Archives: social business

Designing a SMART Customer Experience

The digital world has disrupted our marketing worlds and changed the way business communicates with its customer. Social media has opened the door to two-way conversations, data gives us a better understanding of our market and mobile makes our message more accessible to the general consumer. Over the past few years we have placed much [...]

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Using digital to delight your customers

Customer centricity in business the art of making the customer the centre of decisions and processes in your business. Steering away from a product focus which aims to produce and sell products, a customer centric business looks at the needs of customers and solves them. The product literally sells itself because it solves customers problems [...]

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What does it take to succeed in a Digital World?

One of the biggest game changers in business (and life) this century has been the introduction of the internet. The internet created a world of connection, a world where its easier to connect and faster to connect. We’re connected to information and people which has lead to business moving quicker, consumers changing faster, messages spreading [...]

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Social Media in Business: Close the Gap Conference on 20th March

Tweet Knowledge Dimension and Social Business Consulting are inviting TomorrowToday readers to attend the Close the Gap Conference, where leadership experts will highlight the social business gap that exists in organisations today. The principles of social media in business, if […]

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Twitter in Business

So what business benefit does Twitter offer its users?

Tweet Twit! A few years ago this word would have described someone slightly lower on the food chain who annoys us. Today it has evolved into a term of endearment for those people using Twitter to communicate. Yes, it’s true. […]

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Social Reinvention

The need for Social Reinvention

Tweet When you drop a mentos mint into a bottle of Diet Coke the rough edges of the Mentos are filled with Diet Coke and a chemical reaction takes place producing CO2 . The CO2 causes the Diet Coke to […]

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Learn & Lead

What Social Learning will add to your Online Training Programme

Tweet I spent the day yesterday with one of South Africa’s favourite brands. We were looking into the implementation strategy of a new Social Learning platform that would add an entirely new dynamic to their training and development programme. What […]

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My Top Three Social Media Lessons for Business

Tweet I have been involved in social media for the past few years and enjoy looking at new ways that social media can be adopted in business. I am a bit of a dabbler and over the past few months […]

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Image courtesy of brainstuck.com

Social business challenges hierarchy business model

Tweet Almost every business older than ten years runs on a hierarchical structure. This structure has equipped businesses for ages, making sure they are accountable, profitable and running smoothly. This hierarchical structure is under attack when looking at social business. […]

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Social Business Shifts in Recruitment

Tweet   As the Internet makes a bigger impact on the recruitment industry we are starting to see recruitment agencies enter into a second state of disruption in South Africa. The first state of disruption that the recruitment industry experienced […]

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Social Business helps employees connect with each other

What on earth is Social Business?

Tweet We have heard of social media? So what on earth is Social Business? Social Media is a media platform that provides people a place to connect with each other using social technology. Social business is the same concept but […]

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