Telephonic Voice & Presentation Skills

Finding your phone voice in the new world of work

Training rationale

All TomorrowToday’s training is conducted within the context of the new world of work. We look at your company’s specific needs and existing skills and marry them to our material, which focuses on global trends that are likely to influence tomorrow.

Training methodology

Our training is fun and interactive. We like to keep our number to less than 20 people per group, which allows for plenty of questioning, discussion and ‘doing’ time. Our belief is that most people are visual and kinesthetic learners, which is why we use a light-hearted, fun, and edutainment-style approach, with lots of multi-media and interactive applicative activities.

Course Objectives

In a world where competition, change and choice are the only constants everyone in the business, not matter what department, section or position you are in, everyone is in the business of selling the business. Whether you require telephonic voice and presentation skills for your call centre agents or receptionist, or whether you require face to face voice and presentation skills for your sales teams or in-house trainers your talent needs to understand the purpose for gaining that competitive edge.

Course Outline

  • An introduction to the new world of work and increased market competition
  • Learning how to create the right first and lasting impression of you and your company over the telephone
  • Telephonic communication with confidence and efficiency
  • Handling calls in a structured way, seamlessly
  • Speaking with clarity in order to sound professional and engaging
  • Learning how to ask the right questions
  • Learning how to listen successfully
  • Managing difficult callers assertively using the right tone of voice
  • Learning how to record the correct details proficiently and effectively
  • Providing a remarkable customer connection over the telephone

Delegate Outcomes

  • Delegates are able to recall, comprehend, analyse and then apply information on the new world of work, to enable them to see the need for absolute telephonic professionalism
  • Call centre agents and receptionists are often responsible to creating the market’s impression of the company
  • Delegates learn how to speak clearly and with the right vocal tone
  • Delegates acquire an ability to be adaptable in their vocal tone to suit the varying requirements of generationally and culturally diverse callers and their different and changing needs

Course Benefits

  • Finding ways to connect with a fickle, competitive and cut-throat market
  • Allowing everyone within the organization understand that they are responsible for maintaining the reputation of the company
  • Retaining and growing market share of your organization against your competitors

Course Logistics

  • One full day (08h30 – 17h00)
  • No more than 20 delegates per course
  • Price includes all training material and training aids
  • Price excludes any assessments required